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Our Legal Framework Built Around You

When you open an account on 36 erek, your deposits via DANA, OVO, GoPay and QRIS, your withdrawals, and your account data are governed by clear legal terms.

Account security verified at signupData handling and cookies explainedWithdrawal verification and processing rulesContact and dispute channelsLocal law compliance across Indonesia
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36 erek Our Legal Framework Built Around You
REACH OUR TEAM

How to Contact Us About Legal or Account Issues

If you have questions about your account terms, data rights, or need to dispute a transaction, we have multiple channels ready to help. Our support team in Jakarta and across Indonesia works to respond within business hours. Choose the method that suits you best — live chat is fastest for urgent issues, while email gives you a written record for formal requests or complaints about how we handle your account or data.

Team online

Live Chat

Open a chat session in your account lobby. Our team responds during business hours (09:00–21:00 WIB weekdays). Use this for urgent account access issues or transaction disputes.

Email Support

Send formal requests for data access, account history, or disputes to [email protected]. We aim to respond within 48 hours with a full explanation or next steps for your case.

In-Account Messages

Log into your account and use the Messages section to reach our team. This method is useful for sensitive account or payment questions because your full account context is visible to us.

HOW WE PROTECT YOU

Data Security, Cookies and Account Integrity Practices

Your account security starts at signup. We verify your identity and link your DANA, OVO, GoPay or QRIS payment method to ensure deposits and withdrawals match your registered name.

Encryption and Login

Your password is encrypted on our servers. Each login attempt is logged with your device and location. Unusual activity triggers a verification email to your registered address.

Payment Verification

Deposits via DANA, OVO, GoPay and QRIS are verified in real time. Your withdrawal request is matched against your signup ID before funds leave our account. This protects both you and the platform.

Session Cookies

We use cookies to keep you logged in and remember your table preferences. These expire after 24 hours of inactivity. Third-party analytics cookies help us understand traffic patterns — you can opt out via your browser settings.

Data Retention

Account creation date, payment records, game history and support tickets are kept for 36 months. After that period, personal identifiers are anonymized unless local law requires longer retention.

Request Changes

To update your registered email, phone or payment method, go to Settings in your account or contact support. We verify your identity before processing changes to prevent unauthorized account takeover.

Dispute and Withdrawal

File a dispute via email within 30 days of the transaction. We investigate and respond with a full account of what occurred. If you wish to close your account, we process your final withdrawal and flag it for records.

Legal and Account Rights FAQ

Your account and all linked data are archived for 36 months for dispute resolution and legal compliance. Personal identifiers (name, phone, email) are removed after that period. You can request full data export before closure by emailing [email protected] with your account number.

Deposits are held in a trust account separate from 36 erek operating funds. Where local law permits, these funds are protected against platform insolvency. Withdrawal requests are processed back to your original payment method within 24 hours of verification.

Contact support within 30 days of the disputed transaction with your account number and date. We investigate the payment record and either process a refund to your original payment method or provide a full explanation of why the transaction is valid.

We do not sell or share your personal data. Payment processors (DANA, OVO, GoPay, QRIS) see only transaction details required to clear deposits and withdrawals. Support partners and analytics providers operate under confidentiality agreements and access only anonymized data.

Standard withdrawals clear within 24 hours. Disputed withdrawals are held pending investigation, typically resolved within 5 business days. You'll receive email updates on the status, and a final response will be sent via email and in-account messages.

Yes. Go to Account Settings and select Edit Payment Method or Email. We verify your identity before processing changes. Changes take effect immediately, and a confirmation email is sent to your old and new address.

Depends on local law. Where permitted, you have the right to request your data, correct errors, export your transaction history, and close your account. Contact [email protected] or use in-account messages to submit formal requests, and we'll respond within 48 hours.

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